- How to place an order?
You can visit our website, browse our hat collection, select your favorite products, and add them to your cart. After making your selections, click the cart icon to proceed to the checkout page. Follow the instructions to enter your shipping and payment information to complete your order.
- Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before processing your order. Once the order has been shipped, you will not be able to modify or cancel it.
- What payment methods do you offer?
We accept a variety of payment methods, including but not limited to:
Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
PayPal
- How long does it take for my order to ship?
Generally, orders will be processed and shipped within 1-3 business days after placement. The specific shipping time depends on stock status and the shipping method you choose. You can check the estimated shipping time at checkout.
- How much is your shipping cost?
Shipping costs vary depending on the order amount, shipping location, and the shipping method you choose. We will provide you with detailed shipping cost information at checkout. For orders that qualify for free shipping, we will waive the shipping fee.
- Can I return this item?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please ensure the item is unused and in its original packaging. For more information on returns, please refer to our “Refund and Return Policy”.
- How do I request a refund?
To request a refund, please contact our customer service team as soon as possible and provide your order number and the reason for the refund. The refund will be processed through your original payment method, and the processing time depends on your payment institution.
- Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing tracking information. You can use the provided tracking number to track your package on the corresponding courier company’s website.
Our team will be happy to assist you!